Refund policy

Effective date: September 11, 2026

This policy describes the conditions, timing, and process for returns and refunds for purchases made from our online store.

Thirty Day Return Window

You may request a return within 30 calendar days after the order is shown as delivered. To qualify, the item must be unused, unaltered, unassembled or not improperly assembled, in its original condition, and returned with all parts, accessories, instructions, and original packaging. Proof of purchase is required.

Starting a Return

Before sending any item back, email support@sunorivahome.com with your order number, the item you wish to return, and the reason for the request. If approved, we will provide return instructions, the authorized return address, and a prepaid return shipping label. Do not send a return to the business address or any address shown on the package unless our support team has authorized it in writing.

We normally review return requests within 2 business days. Items returned without prior authorization may be refused or delayed.

Return Shipping and Fees

For an approved eligible return, SUNORIVA HOME provides a prepaid return shipping label. We do not charge a restocking fee for eligible returns. The customer must package the item securely and follow the return instructions. We are not responsible for damage caused by inadequate return packaging.

Nonreturnable Items

We do not accept items that have been used, altered, improperly assembled, damaged through misuse or neglect, returned with missing parts, or returned in a condition materially different from the condition in which they were received. We also cannot accept an item after the 30-day return window unless required by applicable law. These restrictions do not limit rights relating to items that arrived damaged, defective, or incorrect.

Inspection Refund Timing and Contact

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5 business days after inspection. Your bank or payment provider may need an additional 5 to 10 business days to post the credit. Original shipping charges, if any, are not refundable unless the return results from our error or applicable law requires otherwise. Return and refund requests must be submitted to support@sunorivahome.com.