FAQ

Frequently Asked Questions

Effective date: September 11, 2026

These answers summarize SUNORIVA HOME order, shipping, payment, return, and support practices. The full policy pages control if an answer is incomplete.

Where do you ship

We ship only to eligible street addresses in the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO, FPO, or DPO addresses.

How long does delivery take

Orders normally require 1 to 3 business days for processing and another 3 to 7 business days for standard delivery. Orders placed after 5:00 PM Eastern Time begin processing on the next business day.

How much is shipping

Standard shipping is free within our eligible service area. We use USPS, UPS, FedEx, or DHL. Expedited shipping is not available.

Can I cancel an order

You may request cancellation before shipment by emailing support@sunorivahome.com. Cancellation is not guaranteed after fulfillment begins. Shipped orders must follow the return process.

What is the return window

Eligible unused products may be returned within 30 calendar days after delivery. Contact support@sunorivahome.com before shipping anything back. Approved eligible returns receive a prepaid label and have no restocking fee.

Do you accept exchanges

Yes, eligible exchanges are accepted within 30 days and depend on stock availability.

When will I receive my refund

Approved refunds are initiated within 5 business days after return inspection. Banks and payment providers may need an additional 5 to 10 business days to post the credit.

What if my order is damaged or missing

Email support@sunorivahome.com within 7 calendar days after delivery and include the order number, details, and photographs when relevant. We will investigate and may replace the item or issue a refund.